Donor Bill of Rights

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organizations and causes they are asked to support, CBB Canada declares that all donors have the rights set out below.

We are committed to transparency, accountability and treating every supporter with honesty and respect — before, during and long after a gift is made.

Placeholder content: this Donor Bill of Rights is provided as a starting point, adapted from the widely used Donor Bill of Rights. CBB Canada should review and finalize the wording before it is published.

As a donor or prospective donor of CBB Canada, you have the right:

• To be fully informed of the organization's mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
• To know that your donation will be used for the purpose for which it was given.
• To know that complaints will be taken seriously, handled promptly, and that responses will be sent swiftly.
• To receive prompt and accurate answers to your questions.
• To be provided with reports on the way that funds have been spent.
• To be treated professionally and with respect during fundraising campaigns.
• To choose to be excluded from any future solicitations.
• To expect that there is a fair and proper balance between the interests of donors and the aims and objectives of CBB Canada.
• To know whether an individual soliciting funds is a volunteer, an employee, a hired solicitor or other.
• To have the right to remain anonymous.
• To know that donor names will never be sold.
• To request that your name not be exchanged for fundraising purposes.

If you have any questions about these rights, a gift you have made, or how we handle your information, our donor care team is always glad to help:

• Email: info@cbbcanada.org
• Phone: +1 (647) 980-9114
• Mail: CBB Canada, 547 Belmont Ave W, #803, Kitchener, ON N2M 5G9

You can also read our Privacy Policy, Terms & Conditions and Refund Policy.